TERMS AND CONDITIONS

Terms and Conditions Phyto Naturelle Webshop

If you place an order at www.phytonaturelle-webshop.nl you declare that you agree to the following terms of delivery.

After placing an order in our shop there is an obligation to pay as a result.
You can order 24 hours a day.


Order Confirmation
Once you have placed an order with us, you will receive an order confirmation by email. In the order confirmation you will find an overview of the items ordered and the costs, including any delivery charges and VAT tax.

Ordering, payment and delivery of the products
After receiving the order confirmation, the total amount of the order has to be paid within three days by bank transfer to the bank account Cosmea Naturelle in Oss

IBAN  NL44 RABO 0180402773     BIC: RABONL2U

Once the amount is received, your order will be given within a few days to DPD carrier for shipment.

You get a message when your order is shipped.  You always get a message if the delivery will take longer than you were expecting. After sending your order we have no further influence on it's delivery and we are completely dependent on the supplies and services of the carrier. You can follow your parcel at: www.dpd.com by Track & Trace.

Your package will be brought 2 or 3 times to your given home address. If you aren't home to receive the package, then your package is then taken to a pickup location where you can then locate it. You will also receive a message informing you of this.
You are responsible for getting / taking delivery of your package. If your package is returned to us because you were unable to accept it, then there is the possibilty of resending it but you will then be asked to pay the added costs of the postage.

You are responsible for entering the correct (delivery) address. If you order is returned to us because DPD can not deliver it due to an incorrect address, then there is the possibilty of resending it but you will then be asked to pay the added costs of the postage.

Shipping and Handling
The standard postal rates apply as quoted by the postal carrier DPD. For shipments outside the Netherlands and in Europe the custom postage applies. We don't charge packaging costs such as shipping boxes and bubble wrap.

Exchanges and returns
You have fourteen days to think about exchanging your order. Within this period, you can send the items back to us if they are undamaged, unopened and in the original packaging. You can choose another item from our range, or you get your payment back. Cost of damage and loss on return are also on your own account. The amount of the returned item will be paid to you.

Complaints / Warranty
Do you have any complaints regarding the goods or about anything else? Please contact us within 48 hours and we will do everything possible to reach a satisfactory solution.

If you've had a problem with something you've bought online, you can use this site to try to reach an out-of-court settlement: http://ec.europa.eu/consumers/odr/

You can only use it if you live in the EU and the trader is based in the EU. In some countries, you can also use this site if you are a trader and you want to complain about a consumer over a good or service you sold online.

Dispute resolution bodies are currently not available on this site for some sectors and in the following countries: Croatia, Luxembourg, Poland, Romania, Spain As a consumer you might not be able to use this site to solve your dispute with traders in these countries.


Transportation Damage
All orders are shipped by us in accordance with the General Conditions of the mail carrier. Should you receive a damaged shipment, we ask you to inform us of this within 48 hours of receiving it. There will be contact with you asking for the return of the shipment and your products will be replaced free of charge by us. Note: If you forget to inform us about transport damage or do this too late, your warranty will be invalid. Naturally, we ask you to also carefully observe the General Conditions of the post carrier.

Price Deviations
We reserve the right to differ prices. We will inform you when price changes. You then have the option to terminate the agreement.

Privacy
Cosmea Naturelle declares emphatically that all information provided by you regarding your address and personal information will only be used for the benefit of its own records and kept private and not shared. Personal information is not sold and not made available to third parties.
 

Applicable law / disputes.

This agreement and any contracts (of sale) arising from this agreement will be governed by Netherlands law with the exclusion of the Vienna Sales Convention.

Any disputes arising from the present agreement or arising from agreements arising from this agreement, will be arbitrated, with the exclusion of any other court, by the court within whose jurisdiction the supplier is established.


Contact
Do you have any questions regarding what you have seen or read on our site, you can send an email to info@phytonaturelle-webshop.nl
 

© Phyto Naturelle webshop
Everything on this website is protected by copyright. Without permission, copying texts, pictures, articles or other items is prohibited on this website

Cosmea Naturelle

KVK: 17112574 (Chamber of Commerce)  |  VAT: NL 807650900 B01

Terms and Conditions Phyto Naturelle Webshop

If you place an order at www.phytonaturelle-webshop.nl you declare that you agree to the following terms of delivery.
After placing an order in our shop there is an obligation to pay as a result.
You can order 24 hours a day.

Order Confirmation
Once you have placed an order with us, you will receive an order confirmation by email. In the order confirmation you will find an overview of the items ordered and the costs, including any delivery charges and VAT tax.

Ordering, payment and delivery of the products
After receiving the order confirmation, the total amount of the order has to be paid within three days by bank transfer to the bank account Cosmea Naturelle in Oss
IBAN NL44 RABO 0180402773 BIC: RABONL2U
Once the amount is received, your order will be given within a few days to DPD carrier for shipment.
You get a message when your order is shipped. You always get a message if the delivery will take longer than you were expecting. After sending your order we have no further influence on it`s delivery and we are completely dependent on the supplies and services of the carrier. You can follow your parcel at www.dpd.com by Track & Trace
Your package will be brought 2 or 3 times to your given home address. If you aren`t home to receive the package, then your package is then taken to a pickup location where you can then locate it. You will also receive a message informing you of this.
You are responsible for getting / taking delivery of your package. If your package is returned to us because you were unable to accept it, then there is the possibilty of resending it but you will then be asked to pay the added costs of the postage.

You are responsible for entering the correct (delivery) address. If you order is returned to us because DPD can not deliver it due to an incorrect address, then there is the possibilty of resending it but you will then be asked to pay the added costs of the postage.

Shipping and Handling
The standard postal rates apply as quoted by the postal carrier DPD. For shipments outside the Netherlands and in Europe the custom postage applies. We don`t charge packaging costs such as shipping boxes and bubble wrap.

Exchanges and returns
You have fourteen days to think about exchanging your order. Within this period, you can send the items back to us if they are undamaged, unopened and in the original packaging. You can choose another item from our range, or you get your payment back. Cost of damage and loss on return are also on your own account. The amount of the returned item will be paid to you.

Complaints / Warranty
Do you have any complaints regarding the goods or about anything else? Please contact us within 48 hours and we will do everything possible to reach a satisfactory solution.

Transportation Damage
All orders are shipped by us in accordance with the General Conditions of the mail carrier. Should you receive a damaged shipment, we ask you to inform us of this within 48 hours of receiving it. There will be contact with you asking for the return of the shipment and your products will be replaced free of charge by us. Note: If you forget to inform us about transport damage or do this too late, your warranty will be invalid. Naturally, we ask you to also carefully observe the General Conditions of the post carrier.

Price Deviations
We reserve the right to differ prices. We will inform you when price changes. You then have the option to terminate the agreement.

Privacy
Cosmea Naturelle declares emphatically that all information provided by you regarding your address and personal information will only be used for the benefit of its own records and kept private and not shared. Personal information is not sold and not made available to third parties.

Applicable law / disputes.
This agreement and any contracts (of sale) arising from this agreement will be governed by Netherlands law with the exclusion of the Vienna Sales Convention.
Any disputes arising from the present agreement or arising from agreements arising from this agreement, will be arbitrated, with the exclusion of any other court, by the court within whose jurisdiction the supplier is established.

Contact
Do you have any questions regarding what you have seen or read on our site, you can send an email to info@phytonaturelle-webshop.nl

© Phyto Naturelle webshop
Everything on this website is protected by copyright. Without permission, copying texts, pictures, articles or other items is prohibited on this website

Cosmea Naturelle
KVK: 17112574 (Chamber of Commerce) | VAT: NL 807650900 B01

Payment options: Costs:
iDEAL € 0.00
Paypal 4% fee on the total amount
BanContact/MisterCash € 0.30 + 1.8% fee on the total amount
SofortBanking/DIRECTebanking € 0.20 + 1% fee on the total amount
Bank Transfer € 0.00
VISA € 0.30 + 2.8% fee on the total amount
MasterCard € 0.30 + 2.8% fee on the total amount
Maestro € 0.30 + 2.8% fee on the total amount

It is simple and straight forward to place and order with us. We are a reliable business who strives to do all we can so that you can have an enjoyable experience browsing online at all our beautiful designs. Feel free to ask anytime if you have any questions or special requests. And we aim to provide the quickest service so that you can receive your parcel and enjoy your products as soon as possible, wherever you live in the world... Enjoy Shopping!



(Download the Terms and Conditions as a PDF document.)
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